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The importance of Customer Numbers when opting out of catalogs

Gidday,

The importance of entering your customer or account number when opting out of catalogs is very important as detailed below in email responses we have received at www.stopthejunkmail.com’s customer service department recently for opt outs from Patagonia.

The address label on your catalog contains precise information so the catalog company can locate your personal information in their database. If you do not have your exact name and include the customer number then you will probably not be removed from their mailing list.

Our advice is to make sure that you give the catalog companies as much information as you can so they may find you in their database and successfully make your catalog choice.

*****************************
> Hello,
>
> Is there a customer number on the back of the catalog in a blue box? I
> cannot locate the name or address in our database. If there is no
> customer number or it is all zeroes it was a one-time mailing from us.
>
> Have a good day!
> Skye
> Patagonia Customer Service
>

Another Reply-

> Hi,
>
> Thank you for your email. Unfortunately we were unable to find you in
> our system and if you have a customer number we can then remove you from
> our list. If you do not have a customer number and it’s all zeros, it
> was a one time mailing from us. You can also go to
> http://www.dmaconsumers.org/consumerassistance.html to have your name
> and address removed from other mailings.
>
> Thank you and have a good day!
>
> Patagonia Customer Service
>
>

And Another Reply—-

> Thank you for your email.
>
> Is there a customer number on the back of the catalog? If so, we need
> that number to remove you from our mailing list. If not, or the number
> is all zeros, it was a one time mailing from us.
>
> All the best!
>
> Patagonia Customer Service

Cheerio,
Margot

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