Stopthejunkmail.com’s Customer Service received a very interesting email from LL Bean about 3rd party junk mail opt out requests. It details that LL Bean will now only accept catalog opt outs from approved 3rd party services.
I expected to find the DMA but I was shocked to find the catalogchoice.org was the other approved service and goes on to say that we should be referring our members to these 2 services!!! Yes, I had to re-read that few a times.
“…If your customer prefers to contact us through a third party service, we do have established relationships with the Direct Marketing Association (DMAChoice.org) and with Catalog Choice (catalogchoice.org). Requests made through these organizations will be honored….”
It doesn’t sound very “non-profit” of catalogchoice.org to forge a relationship with LL Bean and at the same time shut out all the other services that send opt outs to LL Bean such as stopthejunkmail.com, greendimes.com and proquo.com.
Does the “Just say No” policy from the DMA exclude cataogchoice.org from this policy or has CC.org worked really hard because they have so many opt outs and can’t send them any other way except by file transfer now there by tainting the relationships companies like stopthejunkmail.com have had with companies like LL Bean for 7 years?